FaultCase From fault to case Español

For Windows 10 and 11 computers (laptops and desktops)

Find out why your computer keeps failing, fix it or build the warranty case

Upload one file Windows already keeps. In about a minute you get a plain-language diagnosis, safe fixes to try first and, if needed, a report for your manufacturer. Nothing to install; not an antivirus or a monitoring app; the analysis never changes your PC.

  1. Download the filter

    A small file that tells Event Viewer exactly which failures to collect.

    Download device-diagnostics.xml

  2. Export the event log

    On your Windows computer, in Event Viewer:

    1. Press Windows + R, type eventvwr.msc and press Enter to open Event Viewer.
    2. In the Actions panel, click Import Custom View… and select the downloaded file.
      Event Viewer Actions panel with Import Custom View highlighted
      Actions panel, on the right side of Event Viewer.
    3. Click the new view under Custom Views and wait until the number of events appears.
      FaultCase - Device diagnostics view selected under Custom Views, showing the number of events
    4. In the Actions panel, click Save All Events in Custom View As… and save the .evtx file.
      Event Viewer Actions panel with Save All Events in Custom View As highlighted
      Actions panel, on the right side of Event Viewer.
    5. Come back here and upload that file below.

    Screenshots from Windows 11 in English; the menus are in the same place in every language.

  3. Upload the .evtx

    Your file is processed in memory and deleted right after. Max 20 MB.

    Event log file (.evtx) Required
    No file selected

    System information Optional

    1. Press Windows + R, type msinfo32 and press Enter.
    2. In System Information: File > Export.
    3. Upload the saved .txt file here (max 5 MB).
    System information file (.txt) Optional
    No file selected

    Battery report (laptops only) Optional

    1. Open Terminal and run: powercfg /batteryreport
    2. Find battery-report.html in the folder it names.
    3. Upload it here (max 5 MB). Only numbers are read: no names.
    Battery report file (.html) Optional
    No file selected

    ⚠️ Don't close or refresh this tab: Muse is analyzing your information to give you an answer.

    What happens now

    1. Reading the events in your file
    2. Counting incidents with fixed rules (no AI)
    3. Two independent analyses with Muse Spark Open
    4. Writing your warranty case
    This usually takes one to two minutes. Keep this page open.

  4. Or skip all that

    Explore a real anonymized case: 6 reboots on a new laptop.

    ⚠️ Don't close or refresh this tab: Muse is analyzing your information to give you an answer.

    What happens now

    1. Reading the events in your file
    2. Counting incidents with fixed rules (no AI)
    3. Two independent analyses with Muse Spark Open
    4. Writing your warranty case
    This usually takes one to two minutes. Keep this page open.